Shipping policy
Shipping Policy
Order Changes & Cancellations
Once an order is placed it moves into processing immediately, so we cannot cancel it. After the package arrives you may contact support to begin a return. Once the item is received back, we will issue your refund.
Shipping Options
Priority + Insured Shipping
- If the parcel is lost in transit you may choose a reshipment or a refund.
Free Shipping or Priority Processing
- If the parcel is lost in transit we will reship the package.
- Orders shipped without Priority + Insured Shipping are not eligible for a guaranteed refund. You may still file a claim (see “Claims & Investigations” below).
Lost / Missing Packages
Hanlaban is not liable for address errors entered at checkout. Please verify billing and shipping details before completing your order. If we make the mistake, we will replace the original order at no charge.
Claims & Investigations
- Send all loss or damage claims to shophanlaban@outlook.com.
- Claims are forwarded to our logistics team for investigation.
- Investigations typically take 1-3 business days.
- If the claim is approved and the shipment was covered by Priority + Insured Shipping, you may choose a reshipment or a refund. If the shipment was not covered by Priority + Insured Shipping, approval may result in a reshipment only.
Customs
We are not responsible for customs fees. By purchasing, you agree that one or more packages may incur duties when they arrive in your country.
Shipping Times
Processing time: 2-3 business days (not included in the estimates below).
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 business days |
| Canada, Europe | 7-15 business days |
| Australia, New Zealand | 7-15 business days |
| Central & South America | 15-25 business days |
| Asia | 7-15 business days |
| Africa | 15-20 business days |
Max delivery time: 20 business days (excludes customs delays).
Tracking
You will receive a tracking number by email once the order ships. For some carriers, tracking details may take 2-5 business days to appear. If there is still no information after five business days, please contact us.