Refund policy

Refund Policy

Return and Refund Windows

  • Refund requests: must be submitted within 7 days of delivery.
  • Return shipments: must be sent with the tracking number sent to our email within 7 days after we provide the return address.

Eligibility Requirements

  • Items must be in the same condition received — unworn, unused, with tags, and in original packaging.
  • A receipt or proof of purchase is required.
  • Returns marked on sale, discounted, or final sale are not eligible for refunds.

Refund Amounts

  • Full refund: non‑sale items returned unopened and unused.
  • Partial refund: non‑sale items returned opened but unused. Deduction reflects handling and sanitation costs.
  • Shipping fees are non‑refundable, and customers cover return shipping.

Damages or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions — Non‑returnable Items

  • Perishables, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases.
  • Gift cards and final sale items.

European Union Cooling‑Off Period

For EU customers, you may cancel or return your order within 14 days for any reason. Items must meet the same condition standards listed above.

Refund Processing

We will notify you once your return is received and inspected. If approved, refunds are issued to the original payment method within 10 business days. Bank or card processors may require additional time. If 15 business days pass after approval without a refund, contact us at shophanlaban@outlook.com.

Exchange Policy

Request Window

Exchange requests must be submitted within 7 days of delivery.

Eligibility

  • Items must be unworn, unused, with tags, and in original packaging.
  • Final sale and discounted items are not eligible for exchange.

Restocking Fee

Approved returns and exchanges incur a 12% restocking fee per item on the returned/exchanged items to cover inspection and repackaging costs.

Process

  1. Email shophanlaban@outlook.com with your order number and reason for exchange.
  2. We will confirm availability of the desired replacement and provide a return address.
  3. Ship the original item within 14 days. Customers are responsible for return shipping.
  4. After we receive and inspect your return, we’ll ship the replacement. Any price difference will be charged or refunded to your original payment method, and 12% restocking fee will be applied.